How to use empathy to improve your writing
Your content isn’t about you — it’s about the people you’re communicating with. When you create content, your goal is to help your reader understand how what you’re sharing will …
How to make your documents more accessible
Tips for creating more accessible documents.
9 ways to improve your writing right now
These writing tips aren’t new, but we all need a reminder from time to time. Here’s why your writing matters Long, complicated and passive content may make you seem pretentious …
How to turn challenges into opportunities for your organization
Your organization isn’t judged when everything is going well. There’s a service level that’s simply expected. It’s judged by how you respond to challenges. That’s when people pay attention, and …