How to use empathy to improve your writing
Your content isn’t about you — it’s about the people you’re communicating with. When you create content, your goal is to help your reader understand how what you’re sharing will …
How to make your documents more accessible
Tips for creating more accessible documents.
How to turn challenges into opportunities for your organization
Your organization isn’t judged when everything is going well. There’s a service level that’s simply expected. It’s judged by how you respond to challenges. That’s when people pay attention, and …
Here’s what happened when I disrupted the status quo
I have a story about going against the grain. I used to work for a large Ontario school board. When I first started working for the organization, I was running …
How to maximize the impact of an understaffed communications department
I’ve been there. So much potential, so few resources. The conversation goes like this… imagine if we could…[fill in whatever idea you’ve had here]. When you’re working hard to keep …