How to use empathy to improve your writing
Your content isn’t about you — it’s about the people you’re communicating with. When you create content, your goal is to help your reader understand how what you’re sharing will …
How to make your documents more accessible
Tips for creating more accessible documents.
9 ways to improve your writing right now
These writing tips aren’t new, but we all need a reminder from time to time. Here’s why your writing matters Long, complicated and passive content may make you seem pretentious …
How to turn challenges into opportunities for your organization
Your organization isn’t judged when everything is going well. There’s a service level that’s simply expected. It’s judged by how you respond to challenges. That’s when people pay attention, and …
Here’s what happened when I disrupted the status quo
I have a story about going against the grain. I used to work for a large Ontario school board. When I first started working for the organization, I was running …
Your network matters: Five ideas for supportive connections
The notion that you become like the five people you spend most of your time with may be an oversimplification of an important concept: who we surround ourselves with matters. …
How to maximize the impact of an understaffed communications department
I’ve been there. So much potential, so few resources. The conversation goes like this… imagine if we could…[fill in whatever idea you’ve had here]. When you’re working hard to keep …